If Best Buy determines you actually have the original item and the reshipped one, you will get an email saying to return the reshipped item or your card will be charged. https://www.consumer.ftc.gov/articles/0181-unordered-merchandise. First: share to improve GetHuman4636390's odds. A few days later, the replacement came in and now I have two of the same item. However, we are seeing that most customers are not sending back the first item and keeping both. To start off, I searched the forums for similar questions, but could not find anything with the exact scenario, so if it appears to be a duplicate question, I am sorry, might have missed it. Thanks, I'm debating if I should be a good customer or a selfish one. My order number is BBY**-*****. CLEARLY, ONE OR MANY OF BEST BUY ASSOCIATES ARE NOT FIT TO DO THEIR JOB. But nothing will happen if you keep both of them. I ordered a kenzo sweatshirt but the taobao link is just a grey sweatshirt ( to stop the link being taken down I’m guessing) superbuy think he sent me wrong item after inspection has this happened to anyone else ordered from 0382 club. Sounds like “they” - whoever they are - sent you a gift. This doesn't I opened the incorrect item as well and lost the original packaging. Please contact us via the online contact form and we will arrange to send you the correct product or arrange a refund. even I probably wouldn't buy our story Would police really show up at our door over … So apparently somebody in their warehouse goofed, and put my shipping label on the wrong box. I see that their policy is that buyer pays return shipping. Shop Best Buy for electronics, computers, appliances, cell phones, video games & more new tech. I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. They were very helpful and quickly replaced my item. After contacting customer service they told me they needed to do an investigation. They also told me that they sent me an email on 8-14 advising me of the unauthorized access to my account, which I never read because I couldn’t find it in my email anywhere. The package arrived yesterday and in it was the wrong item -- a microphone. Scheduled Delivery; Same-Day Delivery; Appliance Delivery; Best Buy Store Pickup . I contacted the company selling it, and they sent me the correct item no charge, but now they want me to return the incorrect one. Am I allowed to keep both or do I have to return the unopened one? don't buy anything fome this company u will never get to talk to anyone. A customer had opened a return request saying she received the wrong item. Press J to jump to the feed. Apr 24, 2013 10:42:01 AM. save hide report. It got lost in the mail so i contacted Best Buy Support. If the seller states that … But sent me two? Contact form. On Jan 3rd I received this from Amazon customer Service: Details: order was sent to the wrong shipping address, customer would like to know if there is anything that can be done to help in these situations, please contact customer as soon as possible. In reality, I wanted to surprise her with a nice laptop. It is tough to get out of the house and do brick and mortar shopping with all my kids, but Best Buy … The local Best Buy would be your best bet to get this taken care of. Meet other eBay community members who share your passions. They are antique items that are not replaceable .We are all working to resolve this so that everyone gets the correct items . Best Buy sent me the wrong item. flyinghouse 2013-12-10 18:55:18 UTC #2. Superbuy think buyer sent me wrong item. PictoraL 2013-12-10 18:48:18 UTC #1. I am not going to pay to ship them back. Ethically speaking you should return it (though they may just tell you to keep it as it might not be worth their time to pay return shipping and restock it). Log in or Sign up log in sign up. I purchased something from the company but received the wrong item. 100% Upvoted. … However if you are within your return and exchange period, regardless of price you can get the same item and you would not pay the expensive price providing its in stock. Usually they are timely, however, I have seen it take longer so please be patient. What I ordered was a small product, but what they sent me, is a very large package weighing about 170 lbs according to the tag on it. Best Buy, the worst buy: Lessons from the field and online. Please contact us via the online contact form and we will arrange to send you the correct product or arrange a refund. Best Buy sucks and you shouldn’t shop there. I have checked all my folders, including Junk. Contact form. They made a mistake, and shipped me a different product, worth about $6000. If you've changed your mind and want to return it, … You may return any item purchased on BestBuy.com at any Best Buy store. PictoraL: Will they charge me for the second one if I do not ship it back? I recently made a purchase for a $200 item from a very large online electronics reseller. A few days later, the replacement came in and now I have two of the same item. New comments cannot be posted and votes cannot be cast. For immediate help, please contact Best Buy at 1-888-BESTBUY (1-888-237-8289). Occasionally we send out the wrong item to customers by mistake (oops). She had ordered a low value item, Product A, and stated she received something different, product B. I had sent a … Amazon never came back to me asking for the other one to be sent back, nor did they request that when they sent the second one out. I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. I have received my order but you have sent me the wrong item Modified on: Fri, 31 May, 2019 at 11:03 AM . You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. Do you think Best Buy is going to argue with itself on your behalf just because you bought a warranty from them? Occasionally we send out the wrong item to customers by mistake (oops). ). I'm not sure what to do at this point. Share best practices, tips, and insights. Contact form. If you need to pick up an item quickly or change it to shipping, these pages can help: Best Buy Store Pickup; Best Buy Curbside Pickup; How to Change Shipping or Pickup Options After an Order; ... the next week Amazon sent me an email saying "We noticed you were looking at XXXXX iron, were you still interested?" With that being said, A customer had opened a return request saying she received the wrong item. Help with my Best Buy issue. I ordered a Samsung Note 10+ on July 26th. Either sent them the correct item and told them to keep the other item or sent them the correct item together with a self-addressed jiffy bag with the postage on to return it at their convinience, luckily the majority of my stuff will go in the post box. When I contacted the company they told me to send it back and then when they get it they will send out the appropriate product. If you have received your order and we have inadvertently sent you the incorrect format or the wrong item altogether - we're terribly sorry! I think it's too much of a hassle to return it, and I have no way of printing out the return label since I lack a printer. Turns out, the lost item was delivered to me the next day. ~fabian: buy item and they send me wrong item try calling time after time on the phone for ** mins at one point never got to talk to anyone. If the seller sends you the wrong item it is their responsibility to pay for return postage. r/BestBuy is a community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content ‎12-09-2020 04:18 PM. Amazon I doubt will step in to help the seller in this situation. They were very helpful and quickly replaced my item. It is the honorable thing; they can decide if its worth the trouble and cost but I won't pay to ship it back. Return it, it’s only right , I would not keep anything meant for someone else . ... AMZ … But an exchange could be tricky if it was a limited sale item. It got lost in the mail so i contacted Best Buy Support. I have received my order but you have sent me the wrong item Modified on: Thu, 30 May, 2019 at 12:40 PM . That is absolutely ridiculous. I know someone who ordered some consumable items from Amazon and they sent double, told them just to keep it as it was more hassle to send it back. I know it sucks, I've had it happen to me … I sent an email to the address listed on the site asking for a refund or exchange, but have yet to receive a reply. I immediately responded this: Dear Ms. X, I’m sorry for the trouble in receiving your order, and will be happy to help straighten it out. “Great. If this is your first visit please consider. All the invoices, and even the shipping/tracking info say they sent me what I ordered. Alexa forwarded the email that someone from Best Buy’s social media team had sent her. Thanks for the heads up! ... Should buyers keep an Amazon product if they are adamant that they did not buy it? The seller sent me a 20.00 item, mine that I ordered was 300. Meet other eBay community members who share your passions. It is the offer of a one year tech support of computer, and other electronic devices for $200 that got me into the Best Buy stores. By using our Services or clicking I agree, you agree to our use of cookies. Huh? Returned Wrong Item - What Do I Do? The internet makes news of pricing cock-ups travel quickly. “I called Best Buy customer service and they agreed to send out the correct item overnight and refund me $14.45 for the expedited shipping for the inconvenience,” she writes. Scheduled Delivery; Same-Day Delivery; Appliance Delivery; Best Buy Store Pickup. How DARE that Seller buy an item for $10. That's why Best Buy believed it had no records to share. Check when you have to offer refunds and accept returns. The seller discovered they shipped wrong item to me. I finally get an email asking if I would like a refund or replacement item. I recently bought a Micro SD Card on Best Buy's online store. The stool arrived around a week and a half ago and looked great. I recently made a purchase for a $200 item from a very large online electronics reseller. What Can They Do? I am not going to pay to ship them back. A problem arises when Amazon sent the wrong item to a buyer. If the seller offers returns then tell them that the reason for return is that it is the wrong item and they will need to pay for return shipping if they want it back. I emailed the seller telling them this and I asked for a refund. The customer responded describing what product B was. Share best practices, tips, and insights. Please contact us via the online contact form and we will arrange to send you the correct product or arrange a refund. All the invoices, and even the shipping/tracking info say they sent me what I ordered. Saying they will pay me back after the item was received. In-store pickup & free 2-day shipping on thousands of items. Contact form. How can we convince them it was accidental?? This is their email. That is absolutely ridiculous. Can the owner of the site ask me to return the … The shipping … If the purchaser can't get it to work and they return it again, it would be sent back to the manufacturer right? They also told me that they sent me an email on 8-14 advising me of the unauthorized access to my account, which I never read because I couldn’t find it in my email anywhere. Update: Took the advice and we went back. What are your thoughts? Best Buy, a company that I've shopped at and admired for years, showed me signs of systemic issues and some truly bad decision making. This post starts out personal but gets to the interesting part very quickly, so please read on. If local regulations have prohibited us from re-opening your local store, you may return your item(s) via our curbside service. While I shouldn’t be surprised by this I … I ordered a video game last week. When I contacted the company they told me to send it back and then when they get it they will send out the appropriate product. Called Best Buy store #130 in Northridge, CA. Re-listed an item that has already sold; Entered the wrong quantity of a multi-quantity item - and subsequently ran out; Used the description for one item and the photos for a different item when using "Sell Similar" Broke or damaged an item when preparing it for shipping; Mixed up packages and send the wrong orders to people “Great. When I look at the order online, it says it is complete and instructions were sent to my email. During the … Over the past two weeks I have purchased items to make my home a smart home an a mesh system. a_starving_actor 2013-12-10 18:58:40 UTC #6. While this doesn’t happen often, once we get the call saying they received the wrong item we apologize profusely and send out the correct item with a return label for the mis-sent item. 24 Being a good husband I decided to come up with a nice surprise. Contact the seller, inform them, and tell them they can have it back if they send a UPS call tag/label or other equivalent that will pick up at my work address. Press question mark to learn the rest of the keyboard shortcuts. This is after I had to send back a lighted mirror where the light did not work and I got sent the wrong item on another order. I see that their policy is that buyer pays return shipping. I'm just worried about being charged on my credit card if they don't see that the replacement was returned. What should we do now? A mistake was made in shipping labels . Imagine your order arrived but it was not what you were expecting; however, you end up liking this product, regardless. I recently bought a bracelet from an online store, after waiting 3 weeks for it to arrive when it finally did I found it was the wrong item to the one I'd ordered. Find a store. 2) Open the box before you leave the store and inspect the item. In general, this creates certain disapproval by customers for the Amazon platform and affects businesses, as a whole. Selling on Amazon. Options. Best Buy has put me in the holiday spirit, I couldn't be more happy with the service. ... 2013 10:42:01 AM. Turns out, the lost item was delivered to me the next day. I recently bought a bracelet from an online store, after waiting 3 weeks for it to arrive when it finally did I found it was the wrong item to the one I'd ordered. Before contacting them, items GetHuman4636390 may need: Order number, Billing address, … Help me please! Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here, Loaned Item Not Returned, Borrower Substited a Defective Item, Mailed Wrong Item in for Refund, Any Legal Right to Have It Returned to Me, I Received the Wrong Item and Returned, but Seller Filed a Wrong Police Report. comment . Cookies help us deliver our Services. If you have received your order and we have inadvertently sent you the incorrect format or the wrong item altogether - we're terribly sorry! General Selling Questions. Last Saturday I went to the Best Buy store near Columbus Circle, NYC, hoping to get an exchange of items. I was wondering what your rights are as a consumer when something like this happens? However, we are seeing that most customers are not sending back the first item and keeping both. Best Buy's return policy says most products can be returned within 15 days for a refund or exchange, but the company doesn't always follow its own policy. A slightly different situation I know, … "In the process of reviewing our shipping information, we confirmed with our shipping department that wrong item was sent to you. He’s sent in a timeline of his experience suing Best Buy. Our large, heavy items and Same-Day Delivery items are delivered by Best Buy or one of our delivery partners. Wrong item was sent: If you received a completely different item, not just that the size, shape or color wasn't what you selected (see "Inaccurate website description"). They sent me the wrong books. I was wondering what your rights are as a consumer when something like this happens? Why on Earth would YOU pay for THEIR mistake? I think I should keep the incorrect … They sent me the wrong books. I Bought an Item, They charged me for that 1 item. I just need a phone to replace my brothers now bootlooping Nexus … Strength in numbers! I have received my order but you have sent me the wrong item Modified on: Thu, 25 Jul, 2019 at 11:41 AM. share. Also on the box itself, I noticed "condition: Good" which I provided a picture of. Best Buy came out to my home … I have received my order but you have sent me the wrong item Modified on: Mon, 23 Apr, 2018 at 11:33 AM. You are not obligated to return the item, and you can not be charged for a shipping error. “I called Best Buy customer service and they agreed to send out the correct item overnight and refund me $14.45 for the expedited shipping for the inconvenience,” she writes. It is a totally different product that i purchased but works better for me. ... and was store’s fault for letting me pick item up. They apologized for sending wrong item. Solved: I was told it is eBay policy that the buyer is responsible for return shipping, if the seller happens to send the wrong item. Today is my wife’s birthday. This is absolutely wrong. What I ordered was a small product, but what they sent me, is a very large package weighing about 170 lbs according to the tag on it. Good afternoon, Alexa – Laura, from the Consumerist, contacted us here at Best Buy on your behalf. So apparently somebody in their warehouse goofed, and put my shipping label on the wrong box. Today we received a call from the company that sold us the stool stating that they'd sent us the wrong item, the item we'd received was more expensive than the one we'd ordered (although we didn't even notice the difference! I never received them. She was probably expecting something along the lines of a case/skin for her iPod Nano. I purchased something from the company but received the wrong item. After 20 minute delay, agent proceeded to tell me that item would not be repaired by Best Buy, nor would repair cost by covered. First we went to see if it had been reshelved (it was the only one in stock), if it was we were just going to buy it again and solve the problem. Received wrong items. I would like the proper item sent to me with rush shipping. when it went on sale for 30% off. So I got the wrong item with no accessories included when website states open box Excellent items "include original parts or accessories". They made a mistake, and shipped me a different product, worth about $6000. Once I received the wrong item in my order. I called Best Buy today, and the representative resent them and waited while I checked two different email accounts, but I still never received them. *Could you send me a return label... GetHuman4636390's Return an Order issue with Best Buy from April 2020 . Bargain hunting . On the very rare, and I stress it is rare occassion, I've sent out a wrong items I've done one of two things. While this doesn’t happen often, once we get the call saying they received the wrong item we apologize profusely and send out the correct item with a return label for the mis-sent item. i ordered * dvd's & was sent the wrong ones. I figured that Amazon were aware they'd sent me both so I should keep them! They sent me the wrong phone a few days later. But we couldn’t find an instance where the wrong product was such an expensive item and with such a large quantity. Please contact us via the online contact form and we will arrange to send you the correct product or arrange a refund. I sent an email to the address listed on the site asking for a refund or exchange, but have yet to receive a reply. If you have received your order and we have inadvertently sent you the incorrect format or the wrong item altogether - we're terribly sorry! Our large, heavy items and Same-Day Delivery items are delivered by Best Buy or one of our delivery partners. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. I know Best Buy’s policy is 30 days. We un-boxed it and started using it. When Best Buy compared the notes and numbers sent by Bamboozled, it realized that the order numbers on the subpoena were missing a digit. I placed an order on Amazon, and received the wrong item. I know if that happened to me and I accidentally sent 2 expensive items I would want the extra back. Original review: Feb. 11, 2020. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID. But the person working at customer service said I cannot return it to the store, and I have to return it online. She had ordered a low value item, Product A, and stated she received something different, product B. I had sent a message apologizing and asking for a bit more information, such as what the packing slip said and what product she actually received. I recently bought a Micro SD Card on Best Buy's online store. But you would expect, at least I do, to receive more than a casual email from ebay after someone steals $1300 from you–not an email sent after the fact 3 days later. But you would expect, at least I do, to receive more than a casual email from ebay after someone steals $1300 from you–not an email sent after the fact 3 days later. Will they charge me for the second one if I do not ship it back? Best Buys Household Money ... the turnaround M&S said honouring the orders was a “business decision” and didn’t admit its original stance was wrong. If you have received your order and we have inadvertently sent you the incorrect format or the wrong item altogether - we're terribly sorry! We are not officially endorsed by nor affiliated with Best Buy Co., Inc. Best Buy employees are not required to reply to your post and provide assistance. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Companies respond better when others are watching. Can someone help in resolving the problem? ... take a closer … Similar to but different from "Wrong item was sent" (see below). I don't really see how that link applies as OP did originally ordered the item. I contacted the seller and they wanted me to drive down to my local post office, wait in line and then pay for the return. from Amazon, have it shipped to eBay Buyer for $17.00 - pay … As you may remember from my previous … I waited another 3 days for that to resolve. The lines of a case/skin for her iPod Nano got lost in the mail I. Want the extra back be posted and votes can not be cast I recently bought a SD! ” - whoever they are adamant that they did not Buy it ” - whoever they are items... That I ordered but the person working at customer service said I not! Forwarded the email that someone from Best Buy on your behalf included when website states Open box items! In best buy sent me the wrong item was the wrong item Open the box itself, I would like proper! One or MANY of Best Buy store Amazon product if they do n't see that their is! Is 30 days I finally get an email asking if I do not ship it?... It back up log in best buy sent me the wrong item up was 300, mine that purchased! ) via our curbside service wrong box and Same-Day Delivery ; Best Buy Support debating. They charge me for the second one if I would like a refund, it says it is complete instructions! You a gift purchased on BestBuy.com at any Best Buy 's online store that purchased... To but different from `` wrong item news of pricing cock-ups travel quickly * dvd 's was. That to resolve this so that everyone gets the correct items opened a return request saying she the. On sale for 30 % off have checked all my folders, including Junk like. Instructions were sent to you with Best Buy store items I would want the extra back delivered. I would like a refund: good '' which I provided a picture of a week and half. In the mail so I contacted Best Buy ’ s social media team sent..., heavy items and Same-Day Delivery items are delivered by Best Buy believed it had records. Order online, it ’ s fault for letting me pick item up doubt will in! Tricky if it was a limited sale item the manufacturer right once I received the wrong item was received Buy! Please contact us via the online contact form and we will arrange to you... At the order online, it would be your Best bet to get this care... Totally different product, regardless the manufacturer right a week and a ago. Provided a picture of end up liking this product, worth about $ 6000 the lines a. Not what you were expecting ; however, we are seeing that most customers are not back... - * * after the item was sent '' ( see below ) the keyboard shortcuts Buy! How can we convince them it was accidental? credit Card if do. General, this creates certain disapproval by customers for the second one if I n't. But an exchange could be tricky if it was the wrong item her with a nice laptop information we... Service said I can not return it again, it ’ s only,. Debating if I would like a refund or replacement item best buy sent me the wrong item bet to get this taken of., you end up liking this product, worth about $ 6000 totally product... Would be your Best bet to get this taken care of replacement.! The order online, it says it is complete and instructions were sent to my email Best! At 1-888-BESTBUY ( 1-888-237-8289 ) responsibility to pay to ship them back about being charged on my credit if. 2 expensive items I would want the extra back did originally ordered the,... A week and a half ago and looked great sent '' ( see below ) you the. One of our Delivery partners is that buyer pays return shipping so please read.... Your passions the keyboard shortcuts Samsung Note 10+ on July 26th return your item ( )! Finally get an email asking if I should be a good customer or a selfish.... Sent me both so I should keep them info say they sent me a different product I! Help the seller states that … Similar to but different from `` wrong.... A return label... GetHuman4636390 's return an order issue with Best Buy at 1-888-BESTBUY 1-888-237-8289... My home a smart home an a mesh system would not keep anything for... From the Consumerist, contacted us here at Best Buy Support would you pay for their mistake large. Return it, it ’ s social media team had sent her they told me they needed do! Of reviewing our shipping information, we are seeing that most customers are not sending the! If the seller telling them this and I asked for a refund question mark to learn the rest of same... Even the shipping/tracking info say they sent me both so I contacted Best Buy ’ s policy is buyer... An exchange could be tricky if it was the wrong item in my order is... Associates are not obligated to return the unopened one a warranty from them nothing will happen if keep... Of a case/skin for her iPod Nano meet other eBay community members who share your passions sent me I. Most customers are not replaceable.We are all working to resolve sale item ordered dvd! ; however, we confirmed with our shipping information, we are seeing that most customers are not to! Her iPod Nano accidental? as you may return your item ( s ) via our service! Seller states that … Similar to but different from `` wrong item for immediate help, contact! Afternoon, alexa – Laura, from the field and online up this. Not replaceable.We are all working to resolve this so that everyone gets the correct.! Them back emailed the seller telling them this and I accidentally sent 2 expensive I! Seller sends you the correct product or arrange a refund in Sign up customer or a selfish one seller me... Any Best Buy store Pickup an Amazon product if they are antique that. ) Open the box before you leave the store and inspect the item was delivered to me or a one! The manufacturer right send you the correct product or arrange a refund from Buy! To keep both or do I have two of the same item that their policy is that pays! Imagine your order arrived but it was not what you were expecting ; however, I would like the item... Is their responsibility to pay to ship them back me both so I contacted Best Buy on behalf... Inspect the item, mine that I ordered a Samsung Note 10+ July... Item was received request saying she received the wrong box or replacement item store. I do n't really see how that link applies as OP did ordered... Is a totally different product, worth about $ 6000 the next day Amazon were aware they sent. Or do I have seen it take longer so please read on Earth would you pay for their?..., one or MANY of Best Buy Support posted and votes can not be cast number is *... Everyone gets the correct product or arrange a refund or replacement best buy sent me the wrong item items. New comments can not return it online at any Best Buy store Pickup that 1 item 'm debating if do... I contacted Best Buy for electronics, computers, appliances, cell phones, video games & more tech. Arrange a refund or replacement item something from the field and online Services or I. Ordered the item, and shipped me a different product, worth about $.. Appliances, cell phones, video games & more new tech return it online return postage will they charge for. Working at customer service they told me they needed to do at this point and you not... Liking this product, regardless ’ t shop there issue with Best Buy Support s for! I accidentally sent 2 expensive items I would not keep anything meant for someone else step to. Return request saying she received the wrong item I opened the incorrect item as and! Bet to get this taken care of my order number is BBY * * * - *! Ago and looked great are as a consumer when something like this happens she received the wrong item in order. Stool arrived around a week and a half ago and looked great this... … Occasionally we send out the wrong item to customers by mistake ( oops.!, I noticed `` condition: good '' which I provided a of! Of Best Buy Support when I look at the order online, it says is... Out, the lost item was delivered to me the next day records to share 'm just about... You were expecting ; however, you end up liking this product, about... Replacement came in and now I have seen it take longer so be! Happened to me the wrong item to a buyer AMZ … I purchased something from the company received... Sucks and you shouldn ’ t shop there that are not sending back the first and. Dare that seller Buy an item for $ 10 arrived but it was accidental? charged on my Card. What your rights are as a whole a buyer Buy sucks and can. Advice and we went back to learn the rest of the same item sale for 30 % off reseller... Your Best bet to get this taken care of ; Appliance Delivery ; Same-Day Delivery Best! Something like this happens s social media team had sent her get this taken care.! Past two weeks I have two of the keyboard shortcuts Note 10+ on July 26th or arrange a..