If you need customer service outside of the normal business hours, you have to resort to a "bot." Firstrade is a discount broker that provides self-directed investors with brokerage services, and does not make recommendations or offer investment, financial, legal or tax advice. STEP 3: Attach a copy of the most recent bank statement and a copy of a valid government-issued Photo ID for each account holder. Level 2 Quotes Firstrade does not provide 24×7 customer support, However, the platform offers two features that make the trading platform outshine every other stockbroker in the market. Customer service has been curtailed; Available Investments Before picking a brokerage firm, you probably will want to know what assets the place actually offers. Customer Service The Firstrade website has a robo chat function named Sammi that is staffed around the clock, 365 days a year. Hands down, we recommend calling Stash at (800) 205-5164. International clients can access their call-toll free of charge. Welcome to theOnline Security Center. After testing 11 of the best online brokers over three months, Interactive Brokers (95.07%) is better than Firstrade (78.89%). No, unfortunately only basic support is available for Firstrade customers. Unfortunately, customer service cannot be reached on the weekend; although the firm does have office hours on Saturday at its Queens, New York location. Open Free Account. It doesn’t provide 24/7 customer service. They have a range of platforms, tools and accounts. Users can speak with live customer support from 8 a.m. to 6 p.m. EST. Overseas. Extended-Hours Trading. Also, as this is a US broker, there are no local offices in Singapore. Firstrade ’s online account opening process is very simple and can be completed within a few minutes. The Chabot Sammi is available 24/7, but this is not a live person, which means you get predetermined answers based on the keywords in your questions. Manage your Firstrade account and thousands of other platforms with MoneyMade Portfolio! Pros: Allows international trading. Email: ACH_Service@firstrade.com. During this unprecedented time, Firstrade’s unwavering commitment is to continue delivering the top customer experience that we are known for. Firstrade is a discount broker that provides self-directed investors with brokerage services, and does not make recommendations or offer investment, financial, legal or tax advice. The broker’s late-night period closes at 8:00 pm. While most online brokerages charge a contract fee for options, Firstrade doesn't. As a non-US citizen it's great that I can trade on the US stock market using Firstrade. Firstrade has been a member of FINRA/SIPC since 1985. Telephone. You must manage your investments. The broker can also be contacted via an on-line chat system on its website during the same hours. After testing 11 of the best online brokers over three months, Interactive Brokers (95.07%) is better than Firstrade (78.89%). At Firstrade telephone service is available from 8:00 a.m. to 6:00 p.m. EST Monday through Friday. If you suspect any fraudulent activity, please contact us immediately: Telephone: 1-800-869-8800. Customer Service Firstrade offers several customer service options, including live chat with a registered customer service representative Monday through Friday, 8 a.m. to 6 p.m. Customer Support Investors at TD Ameritrade have access to customer service over the phone 24 hours a day, 7 days a week. U.S. Toll Free: 1-800-869-8800. Certificate of Deposits are very safe investment vehicles with no market risk and are insured by the FDIC for up to $250,000. Once again, in 2021, Interactive Brokers is our top pick for professionals because of its institutional-grade desktop trading platform and rock bottom margin rates. After all, if you plan to buy mutual funds, and the broker doesn’t offer them, you made the wrong choice. Secondly, customer service during market hours is perfectly reliable, knowledgeable, and … Source: firstrade.com ... though I’ve not personally used it with Firstrade. Since its founding in 1985, Firstrade has been committed in providing high value and quality services to our customers. The broker can also be contacted via an on-line chat system on its website during the same hours. Firstrade will also accept closure requests via fax, e-mail, or snail mail. Unfortunately, customer service cannot be reached on the weekend; although the firm does have office hours on Saturday at its Queens, New York location. Firstrade will also accept closure requests via fax, e-mail, or snail mail. Firstrade's website has a form for transferring an account from another broker. Time has passed and Firstrade is still one of the most accessible investment brokers which accept international customers. During market hours, Firstrade customer service agents are responsive to phone calls. Is Fidelity better than Firstrade? Firstrade Customer Service Although it doesn’t offer 24/7 support, the customer service at Firstrade is knowledgeable and responsive. There is an internal e-mail system on the mobile platform. During peak hours, you can request a call back if you cannot get a hold of them. FAX. It offers free stock, ETF, funds, and options trading. The non-trading fees are low as well, however, the margin rates are high. Pre-market trading begins at 9:00 AM, and after-hours trading continues until … But here in Firstrade, I like the customer service because it offers me a fast response through the phone and a slow response through the email. Email us Chat. ... You also won't have access to 24/7 customer service or … Options trading privileges are subject to Firstrade … Firstrade was one of the first online investment brokerage services, with a full range of investment and trading services. Unfortunately, the company doesn't offer 24/7 customer … With three trading platforms and a mobile app, our Firstrade review believes this is a strong low-cost brokerage option for the new investor. The company has one physical location in Flushing, New York where it holds office hours. Stock Trades - $0.Stocks priced under $1 per share are also $0 per trade. Firstrade customers can buy and sell these assets: Stocks ; Fixed income The support is not working 24 hours like the message center of Webull. You can use live chat for other issues, which is available through the website. 1-718-961-6600. Firstly, It offers comprehensive customer support in simple Chinese. Office Hours: Monday- Friday: 8:30 am - 5:30 pm (ET) Sunday: 10:00 am - 2:00 pm (ET) Upload identification document (Support both HKSAR Passport or BNO) Fill in basic information such as name, address, email, employment status and investment preference. Firstrade Customer Reviews. Limited customer support options; No access to cryptocurrencies like Bitcoin; Webull vs Firstrade: Final Thoughts. And Firstrade will allow you to invest in bonds and mutual funds. Options trading involves risk and is not suitable for all investors. Their support is not available on the weekend. STEP 2: Attach a voided check. Broker-assisted phone trades cost $19.95 for stock trades and $19.95 + $.50 per contract for options trades. 1-800-869-8800. Its effects on the economies of the world and all capital markets are becoming clearer each day. Customer Service. Customer Support: 9/10. React to market news during pre-market and after-market-hours sessions with extended hours trading from 8am - 8pm EST. Customers have noted that their customer service team is responsive and fast during market hours. Our customer service agents are ready to help. Firstrade’s mobile app is available for both Android and iPhone. Firstrade offers limited customer service. Fees start from $0 but they do not offer forex, crypto or CFD trading which is very limited when compared to other online brokers. Verdict Vanguard does not have 24/7 service, by contrast. One area where both are lacking is in customer service, but that is expected when using a free platform. Firstrade offers investors access to Stock Trading, OTCBB / Pink Sheets, Options Trading and Mutual Funds. The responses in the email and in the phone were very good and the customer service person who spoke with us spoke American English. In a nutshell: Firstrade is aimed at the low-cost investor who doesn’t want to pay high trading costs.It offers no contract fees for options trades and there’s a $0 account minimum for beginners to get started. Firstrade's support for Chinese-speaking customers goes beyond 24/7 customer service. Options trading involves risk and is not suitable for all investors. Firstrade has … The company’s website has a document upload tool for customers who need to send a form to the broker but don’t want to snail mail it in. It also offers commission-free trades, including on mutual funds. That means that if you need help outside of those hours, you can either send in an email or talk to the chatbot. Need Help? During our testing, we found Firstrade’s customer service to be more responsive than Robinhood’s. Combining proprietary trading technology, a highly intuitive user interface, outstanding customer service and mobility applications, Firstrade offers … After testing 11 of the best online brokers over three months, Charles Schwab (95.87%) is better than Firstrade (78.89%). Established in 1985 in New York, Firstrade was initially developed for the local community. Customer Support. Call 800-869-8800, weekdays from 8 a.m. to 6 p.m. One advantage that Firstrade has over M1 Finance in this category is the former’s Chinese-language support, both on a Chinese site and via phone service. Take note, the customer service team only works Monday to Friday, 8 am to 6 pm Eastern Time (ET). Firstrade offers limited trading services in OTC-listed penny stocks. They have a 24/7 AI chatbot named Sammi and customer service is also available in Chinese. Firstrade’s Illiquid Stock Maintenance Fee: Based on NSCC and Apex’s related policies regarding illiquid stock, Firstrade charges an illiquid stock maintenance fee of $10.00 per month. Zacks Trade clients get to start much earlier than Firstrade customers with an opening time of 4 in the morning. Email: service@firstrade.com. This might not be very ideal for us living on the other side of the world. The thing that gives them an edge over others is the fact that customer support is available in Mandarin, Cantonese, and English. Start Trading. Customer service is only available 24/5 and you can't contact them via live chat. The broker also offers a fully translated customer experience, and foreign customers can easily renew their Form W-8BEN certificates entirely online through the website. Phone. 03. Customer Service - 6.5. The only time you'd be looking at higher fees is if you need a broker's help to trade. I live in Japan and compared to the Japanese offerings, Firstrade is leagues better. Looking at Mutual Funds, Firstrade offers its clients access to 18322 different mutual funds while Robinhood has 0 available funds, a difference of 18,322. Dear Valued Firstrade Client, The impact of COVID-19 on all aspects of our lives is quickly evolving. You can also request a call back during heavier support times. It was a low-cost choice with numerous benefits. There is no phone number posted on its website or mobile app. The responses in the email and in the phone were very good and the customer service person who spoke with us spoke American English. Available Mon - Fri, 8:00am - 6:00pm ET. Plus, it is international-friendly and offers retirement accounts for a one-stop-shop. Fees start from $0 but they do not offer forex, crypto or CFD trading which is very limited when compared to other online brokers. Broker-assisted phone trades cost $19.95 for stock trades and $19.95 + $.50 per contract for options trades. Firstrade is an online brokerage offering investing, retirement, education savings, and cash management accounts. Customer Service Webull customers can use an e-mail address to contact the broker. Customers can access Firstrade customer service Monday through Friday from 8 AM to 6 PM, EST. Unfortunately, customer service cannot be reached on the weekend; although the firm does have office hours on Saturday at its Queens, New York location. Firstrade Review. A live chat with a customer support agent is not available. Call 800-869-8800, weekdays from 8.30 a.m. to 5.30 p.m. You can trade through your Firstrade account in premarket trading from 8:05 AM to 9:25 AM, and in aftermarket trading, from 4:05 PM to 5:25 PM. Firstrade offers commission-free trading for both stocks and options. Firstrade Review. ET, or clients can use the Firstrade Chatbot (named Sammi), which is available 24/7. There are some drawbacks, though. Firstrade provide traders with access to US markets for trading Stocks, ETFs, Options, 11,000+ Mutual Funds and more. Toll Free. If you need assistance, there are three ways to get in touch with customer service: Chatbot. Its headquarters in New York, NY. After testing 11 of the best online brokers over three months, Fidelity (99.36%) is better than Firstrade (78.89%). Customer Support and Service. We have licensed customer representatives that are ready to assist you via phone, chat and email. Open an account via Firstrade ’s website. Firstrade can also be contacted by fax, snail mail, and e-mail. Email Us. Phone Customer Service – Firstrade offers extended business hours support via phone. The Firstrade website has an online chat service, and the broker offers phone support at consistent hours. Compare. After testing 11 of the best online brokers over three months, Firstrade (78.89%) is better than Webull (65.17%). Commissions & Fees - 10. You can connect with Firstrade’s chatbot 24 hours a day, but the information it provides is limited. Contents show 1 Firstrade Review Introduction 2 Firstrade Platforms & Tools 3 Firstrade Research & Education 4 Firstrade Trading Accounts 5 Firstrade Account Funding 6 Firstrade Customer Service 7 Firstrade Regulation 8 Firstrade Review Summary Established in 1985, Firstrade is an experienced, award-winning online broker that provides investors with access to the U.S. … Based on the information you provide in our Contact Us email form, we will route your inquiry to the person best equipped to respond or email us at service@firstrade.com. All fields are required. Firstrade respects your privacy and encourages you to read our Privacy & Security Policy. Need Help? Firstrade has low fees. Once again, in 2021, Interactive Brokers is our top pick for professionals because of its institutional-grade desktop trading platform and rock bottom margin rates. Phone. While Firstrade is easy to use and terrific for Chinese-speaking investors, its overall offering struggles to stand out against brokers who also offer $0 stock trades. As it has low fees and no inactivity fee is charged, feel free to try Firstrade. Customer Service. Phone: M-F, 8 a.m. – 6 p.m. Since its founding in 1985, Firstrade has been committed to providing high value and quality services to help you reach your financial goals. Firstrade's support for Chinese-speaking customers goes beyond 24/7 customer service. Firstrade provides online and mobile trading of Stocks/ETFs, Options, Mutual Funds, Fixed Income products and more. Commissions & Fees - 10. TD Ameritrade clients can also find an associate at one of the company's local branches. To make up for this, the company offers full support in traditional and simple Chinese. Phone and chat support are available 8 to 6 (EST)—an extra 2 hours per day compared to M1 Finance. The app allows touch ID for iOS devices, equity ratings and fundamental data, advanced … The product portfolio covers only the US market. Firstrade offers a more diverse selection of investment options than Robinhood. The broker offers chatbot support which response with links to their FAQ section. A company associate can be reached anytime from 8 o’clock in the morning until 6 o’clock in the evening, EST. The support is not working 24 hours like the message center of Webull. But here in Firstrade, I like the customer service because it offers me a fast response through the phone and a slow response through the email. Options trading involves risk and is not suitable for all investors. Firstrade doesn’t charge for incoming wires but your bank most likely will. In the case of legal entities such as corporations, LLCs, or partnerships, there is a $100 fee for account opening and … . However, if you have over $250,000 at one bank, the amount might not be covered by insurance. Alternatively, you can also send an email to service@firstrade.com. Firstrade is a discount broker that provides self-directed investors with brokerage services, and does not make recommendations or offer investment, financial, legal or tax advice. The hours are convenient: 8:30 a.m. to 6:30 p.m. 5 days a week. Trading in … Customer support is available only during business hours from 8 AM to 6 PM EST. Second, during market hours, Firstrade's customer service is responsive and knowledgeable on the phone. Both Firstrade and TD Ameritrade also have cash management tools. Customer Service At Firstrade telephone customer service is available from 8:00 a.m. to 6:00 p.m. EST Monday through Friday. Extended hours trading. Customer service can be reached via chat, email or live phone support Mon – Fri, 8 AM to 6 PM EST. Firstrade clients get to start at 8 o’clock in the morning, EST. Contacting customer support via phone is possible Monday through Friday from 8 am to 6 pm EST (which covers the platform’s main trading hours). For Chinese-speaking investors, Firstrade is terrific. It first started out as First Flushing Securities. During heavy call times, accounts can request a call back that was very quick in our tests. However, it’s an investment app for experienced, self-directed investors, since it offers little in the way of investment tools and resources, and very limited customer service. The company has one brick-and-mortar office in New York. Factor this time in since it will be around 2-3 to complete. Customer Service. Currently, there are more than 450+ locations throughout the United States. As already mentioned, Robinhood does not offer any retirement services. You will not find 24/7 customer service in Firstrade. If you need assistance, there are three ways to get in touch with customer service: Live chat. Firstrade doesn't accept credit/debit cards and electronic wallets for money transfer. Firstrade fails here, too. Firstrade also doesn’t have any brick-and-mortar locations. It was renamed Firstrade Securities, Inc. in 1997, and in the same year launched Firstrade.com as one of the first online trading platforms. Options trading privileges are subject to Firstrade review and approval. ACH must first be set up through two deposits from Firstrade. The broker’s agents are on the phone less frequent hours (weekdays from 8:00 am till 6:00 pm, Eastern Standard Time). A downside to their service is that their telephone services only work during US office hours. Is Firstrade better than Interactive Brokers? Firstrade Pricing and Fees. Only limit orders are allowed in extended-hours trading. ET, or clients can use the Firstrade Chatbot (named Sammi), which is available 24/7. Both of these platforms offer a high-quality stock trading experience for free. Available Accounts: Robinhood and Stockpile offer only taxable accounts. You can connect with Firstrade’s chatbot 24 hours a day, but the information it provides is limited. If you have any questions about your payment, you could also contact Firstrade customer service. Send forms, agreements, and more. Customer service is available 24 hours a day, 7 days a week over the phone. Typically, these penny stocks must have liquid trading volume and must be DTC eligible (DTC eligibility means that a public company's securities are able to be deposited through Depository Trust Company) to be available for trading via Firstrade platforms. They offer extended hours trading from 8am-8pm and stand by their trading tools with a 0.1 second trade execution guarantee. But, what makes them good is that when they are available, they’re very responsive and helpful when you call them on the phone. Just keep in mind that it will take a few days for the money to show up into your Firstrade account. Email. How Firstrade protects your data How to protect your personal information How to deal with security threats to your account Alert - Beware of impostors! For Chinese-speaking investors, Firstrade is terrific. With the wide variety of CD's offered at Firstrade, you can easily make the safest arrangements for your money. Mobile App. The broker also offers a fully translated customer experience, and foreign customers can easily renew their Form W-8BEN certificates entirely online through the website. You can also access customer service through phone and email. With more than $6 trillion in client assets, Charles Schwab understands how to consistently deliver value to its customers. Firstrade provide traders with access to US markets for trading Stocks, ETFs, Options, 11,000+ Mutual Funds and more. It also offers commission-free trades, including on mutual funds. Cons: None so far. Firstrade vs Webull Review. Phone Customer Service – Firstrade offers extended business hours support via phone. This could make it somewhat problematic if you are located several hours in front of or behind the US. Firstrade will also accept closure requests via fax, e-mail, or snail mail. To its credit, Betterment clearly spells out how to reach them by email or telephone.